Frequently Asked Questions
How can I contact customer support?
You can reach us using the following details:
- Customer Support: support@craxtechnology.com
- Business Inquiry: admin@craxtechnology.com
- Phone / WhatsApp: +91 6269344420
- Support Hours: 9:00 AM – 7:00 PM (Daily)
Is warranty provided on your products?
Yes, most products come with a testing warranty. Warranty details may vary depending on the product category, so please check the product description for complete warranty information.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible. Our team will assist you with the replacement process and help resolve the issue promptly.
Can I cancel my order after placing it?
Yes, orders can be cancelled only before dispatch.
Once an order is processed or shipped, cancellation is not allowed.
Applicable cancellation charges may apply as per our policy.
What is your return, replacement, and exchange policy?
We do not accept returns for any of our products. However, we offer a replacement if the product is delivered to the customer in a damaged or defective condition.
Customers are requested to report any damage or defect promptly after delivery by contacting our customer support team. Our team will assist you with the replacement process.
Do you offer Cash on Delivery (COD)?
We offer Cash on Delivery (COD) on all products available on our website, except for computer sets and PC monitor.
For a convenient and secure checkout experience, we also accept online payments through trusted payment methods, including UPI, Credit/Debit Cards, and Net Banking.
Do you accept bulk orders?
Yes, we accept bulk orders for selected products. All bulk orders are processed on an advance payment basis. For bulk pricing, product availability, and order-related assistance, please contact our customer support team with your requirements. Our team will provide you with the relevant details and assist you throughout the ordering process.
What is your order processing and delivery time?
- Order Processing Time: Up to 2 business days after payment confirmation
- Estimated Delivery Time: Up to 7 business days from dispatch
- Delivery timelines may vary depending on location and courier partner operations.
Do you ship all over India?
Yes. We provide shipping across India only. International shipping is currently not available.
What products does Crax Technology sell?
We specialize in complete computer sets and computer-related items, including branded components and accessories suitable for home users, students, professionals, and small businesses.