Frequently Asked Questions

How can I contact customer support?

You can reach us using the following details:

Do you accept bulk or wholesale orders?

Yes, we accept bulk orders with advance payment only.

Please contact us directly using the contact details available on our website for bulk purchase inquiries.

Is warranty provided on your products?

Yes. Computer sets may include a manufacturer warranty.

Warranty claims must be made directly at the authorized service centre, not through our store.

What should I do if I receive a damaged or incorrect product?

Please record a proper unboxing video and contact us within 24 hours of delivery.

Our team will verify the issue and arrange a replacement if the claim is valid.

Can I cancel my order after placing it?

Yes, orders can be cancelled only before dispatch.

Once an order is processed or shipped, cancellation is not allowed.

Applicable cancellation charges may apply as per our policy.

What is your return, replacement, and exchange policy?

  • We do not offer returns or exchanges.
  • Replacement is allowed only in case of transit damage.
  • A clear, continuous unboxing video is mandatory to raise a replacement request. Requests without an unboxing video will not be accepted.

Do you offer Cash on Delivery (COD)?

No. We do not offer Cash on Delivery.

We accept online payments through secure payment gateways, including UPI, cards, and net banking.

What is your order processing and delivery time?

  • Order Processing Time: Up to 2 business days after payment confirmation
  • Estimated Delivery Time: Up to 7 business days from dispatch
  • Delivery timelines may vary depending on location and courier partner operations.

Do you ship all over India?

Yes. We provide shipping across India only. International shipping is currently not available.

What products does Crax Technology sell?

We specialize in complete computer sets and computer-related items, including branded components and accessories suitable for home users, students, professionals, and small businesses.