Privacy policy

Privacy Policy

Last updated: January 12, 2026

Crax Technology operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a secure and reliable shopping experience. Crax Technology is powered by Shopify, which enables us to host and operate the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to personal information handling.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address
  • Financial Information: Payment details such as card information, UPI or net banking transaction data, payment confirmations, and transaction history (processed securely via our payment gateway)
  • Account Information: Username, password, preferences, and account settings
  • Transaction Information: Products viewed, added to cart, purchased, cancelled, or replaced, and past order history
  • Communications: Information you provide when contacting customer support via email, phone, or WhatsApp
  • Device Information: IP address, browser type, device identifiers, and network information
  • Usage Information: Interaction data such as pages visited, browsing behavior, and timestamps

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide information
  • Automatically through cookies and similar technologies when you use our website
  • From service providers who assist us with payment processing, shipping, analytics, or customer support
  • From partners or third parties as permitted by applicable law

How We Use Your Personal Information

We use personal information for the following purposes:

1. Providing and Improving Services

To process orders, manage payments, arrange shipping, handle replacements, maintain accounts, provide customer support, and improve website functionality and user experience.

2. Marketing and Communications

To send order-related updates, service notifications, and promotional communications where permitted. You may opt out of marketing emails at any time.

3. Security and Fraud Prevention

To protect accounts, verify transactions, prevent fraud, and ensure a safe shopping environment.

4. Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify, payment gateways, courier partners, and service providers who support store operations
  • With marketing or analytics partners to improve advertising effectiveness (subject to their privacy policies)
  • When required by law, regulation, or legal process
  • In connection with a business transaction such as restructuring or transfer of assets

We do not sell personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve its services. Information submitted through our store may be processed by Shopify and its partners, including in countries outside your own.

To learn more, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal at:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill operational, legal, and contractual obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction or deletion of your information
  • Request data portability where applicable
  • Opt out of marketing communications

Requests can be made using the contact details below. We may verify your identity before processing requests, as required by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on appropriate legal safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Crax Technology
Email: support@craxtechnology.com
Phone / WhatsApp: 8085144513
Address: Chaurasiya Colony, Near Masjid, Raipur, Chhattisgarh, 492001, India