Shipping policy

At Crax Technology, we are committed to delivering your orders safely and as quickly as possible across India.

Please read our shipping policy carefully before placing an order.

Order Processing Time

  • Orders are usually processed within 1 to 2 working days after successful order confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Some products may require additional handling or testing time before dispatch.

Shipping Coverage

We currently ship products across India only.

At this time, international shipping is not available.

Estimated Delivery Time

Estimated delivery time depends on the customer’s location and courier service availability.

Typical delivery timelines:

  • Metro Cities: 3 to 5 working days
  • Other Cities & Towns: 5 to 8 working days
  • Remote Areas: Up to 10 working days

Delivery timelines are estimated and may vary during festivals, public holidays, weather issues, or courier delays.

Shipping Charges

  • Shipping charges are calculated during checkout based on product weight, dimensions, and delivery location.
  • Free shipping or promotional offers may be available on selected products or orders.

Prepaid & Cash on Delivery (COD)

We support both:

  • Prepaid Orders
  • Cash on Delivery (COD) on eligible products and locations

COD availability may vary depending on courier service coverage.

Order Tracking

Once your order is shipped, tracking details will be shared through the registered mobile number, email, or tracking page (if available).

Customers can use the tracking information to monitor shipment status.

Safe Packaging

All products are securely packed using protective packaging materials to reduce the risk of transit damage.

Every product is properly checked and tested before dispatch to maintain quality standards. (Crax Technology)

Important Delivery Guidelines

Customers are strongly advised to record a proper unboxing video while opening the package.

The unboxing video is required in case of:

  • Physical damage claims
  • Missing item claims
  • Wrong product claims

Claims without a proper unboxing video may not be accepted.

Delivery Delays

While we aim to deliver all orders on time, delays may occasionally happen due to:

  • Courier operational issues
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Remote delivery locations
  • Festival or high-order periods

Crax Technology will not be responsible for delays caused by courier partners or circumstances beyond our control.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Rejected delivery
  • Invalid contact number

additional shipping charges may apply for re-dispatch.

Damaged Shipment

If you receive a physically damaged package, please contact us immediately with:

  • Unboxing video
  • Product images
  • Package images

Our support team will review the issue and assist accordingly.

Contact Us

For shipping-related support or order assistance, customers can contact us through the official support channels available on Crax Technology.